Appointment Cancellation Policy

In the event you are unable to keep your appointment, please call as soon as possible to cancel or reschedule. We request a 48 hour notice so that we can accommodate other patients waiting for appointments.  Appointments that are missed without providing proper notice are met with a fee, because it has taken time and care away from another patient. If you are unable to make your appointment, we respectfully request 48 hours notice.

To enforce this policy we require a $50 deposit to secure appointment times for all aesthetic/skin consultations and half the visit fee for all new medical patients. Your deposit will then be applied toward your service when you check out from your scheduled appointment. Failure to provide 48 hours notice in a non-emergent situation, will result in forfeiture of the deposit. Providing at least 48 hours notice will ensure a credit is applied toward your account for future services or products.

Financial Policy

VitaNovu is a self-pay facility. We do not participate with any insurance plans. Our services may be covered by your insurances as “out of network” care. We strongly encourage you to check with your insurance company for details of your “out of network” coverage.

Payment is due at the time of service. We can provide you with a receipt that provides visit and diagnosis codes to allow you to submit for reimbursement on any of our medically related services but you are ultimately responsible for submitting the appropriate forms for reimbursement. Please contact your insurance company to determine what their requirements are for that. Submission of a claim for reimbursement does not guarantee payment and is subject to specific health plan benefits.

VitaNovu does not accept Medicare or Medicaid related insurances and theses patients will NOT be able to submit an insurance claim for reimbursement.

If you do not have insurance, or you have a large deductible, we can work with you to determine the most cost effective strategy for testing and treatment.

VitaNovu accepts all Health Savings Accounts (HSA’s) and Flexible Spending Accounts (FSA’s). We also offer patient financing through Care Credit and accept existing Care Credit customers.

We accept cash and credit/debit cards. We DO NOT accept checks.

All sales are final. Total value of gift cards and gift certificates will be honored without an expiration date unless otherwise noted.


This notice describes how health information about you may be used and disclosed and you can get access to this information.

The privacy of your health information is important to us.

Click here to view entire document.